Chiroflow's 3-Year Warranty Process
At Chiroflow, we are committed to delivering quality products and exceptional service. Our 3-Year Warranty is designed to ensure that both our chiropractic partners and their patients are completely satisfied with our products. Please follow the steps below to handle returns and replacements efficiently:
Step 1: Verify Warranty Eligibility
Action Required: Before accepting any returns or issuing a replacement pillow to your patient, it is essential to contact Chiroflow to confirm that the pillow's issue qualifies under our 3-Year Warranty Policy and is not due to misuse by the patient.
Step 2: Accept the Return and Provide a Replacement
Action Required: Once warranty coverage is confirmed, you should accept the returned pillow. If possible, immediately provide the patient with a replacement from your available stock to ensure their continued satisfaction.
Step 3: Complete the Warranty Form
Action Required: Visit the Chiroflow Warranty Information Page to download and fill out the warranty form. Include the following in your return package:
- The cutout of the cap area from the returned pillow
- The care tag from the returned pillow
- The original bill of sale
Note: Shipping costs to Chiroflow be covered by the clinic.
Step 4: Send to Chiroflow
Action Required: Ensure that the completed warranty form and required items are sent to Chiroflow within 30 days of issuing a replacement pillow to your patient. Chiroflow will cover the shipping costs for sending the replacement pillow back to your office.
Additional Support
If you have any questions or need further clarification during this process, please do not hesitate to contact us. Our dedicated customer service team is here to assist you every step of the way.