Customer Service Desk
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How do I fill my pillow?
Please use the provided funnel/wrench tool to remove the cap and to act as a funnel for easy pouring and water removal. Do not use a substitute tool, damages may occur. Do not fill the pillow with...
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What is the size of the Chiroflow Professional Waterbase pillow?
The Chiroflow® pillow is a “Jumbo” size – it is 20″ x 28″ and will fit a standard or queen pillow case.
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What type of polyester filling is used in the Chiroflow pillow?
Our pillow is filled with a high-quality, machine-washable Fiberfill with a special finish to insure that it does not “lump up” or flatten out. It will respond quite well to periodic washing to rej...
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Is Chiroflow hypoallergenic?
Yes
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How do my patients fill the pillow?
Instructions can be found on the inside packaging or click here: FILLING INSTRUCTION
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How much water should be used?
One of the best features the Chiroflow Waterbase pillow offers is that it is completely customizable when it comes to firmness. Patients are able to add or subtract water, customizing it to their d...
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What should I do if a patient returns a pillow to our office due to a warranty issue?
Chiroflow's 3-Year Warranty Process At Chiroflow, we are committed to delivering quality products and exceptional service. Our 3-Year Warranty is designed to ensure that both our chiropractic partn...
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How long can the water stay in my pillow before it needs to be changed?
The water can be left in the pillow for up to one year, and then it should be changed. Many people like to wash their pillows, so that is a good time to change the water, because need to empty the ...
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How does the 30 day satisfaction guarantee work?
Chiroflow's 30-Day Satisfaction Guarantee is designed to make the return and replacement process as smooth as possible for our chiropractic partners. Here's how to proceed if a patient is not compl...
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Is normal tap water okay to use in the pillow?
Yes. If you use well water, you might want to add a few drops of bleach to the pillow water.