Customer Service Desk
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Recent activity by Customer Service Desk-
How does the 30 Day Satisfaction Guarantee work?
Chiroflow® offers a generous 30-Day Satisfaction Guarantee to ensure our patients have the opportunity to thoroughly experience the benefits of our pillow. If, for any reason, you find yourself not...
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Is the Chiroflow® Waterbase® Pillow guaranteed against manufacturing defects?
Chiroflow® Waterbase® pillows are backed by a robust 3-year warranty, safeguarding you against any manufacturing defects. If you believe your pillow may be defective, kindly return it to the origin...
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My pillow is leaking, what do I do now?
It is extremely unlikely that a Chiroflow pillow would leak due to a failure of the waterbag itself. If you think your pillow is leaking, please do the following BEFORE contacting us: Remove the ...
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Is my pillow hypoallergenic?
Yes, the Chiroflow Waterbase Pillow is hypoallergenic.
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What is the size of the Chiroflow® Professional Waterbase® pillow?
The Chiroflow® pillow is a "Jumbo" size - it is 20" x 28" and will fit a standard or queen pillow case.
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Which side of the pillow do I sleep on?
The pillow should be placed “cap down” against your mattress.
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Can the pillow be washed?
Yes, the Waterbase pillow can be washed according to the instructions on the care label. Original Fiberfill Pillow: Empty the water from the pillow and replace the cap. Make sure the cap is rep...
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Is normal tap water OK to use in my pillow?
Yes. If you use well water, you might want to add a few drops of bleach to the pillow water.
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How long can the water stay in my pillow before it needs to be changed?
The water can be left in the pillow for up to one year, and then it should be changed. Many people like to wash their pillows, so that is a good time to change the water, because you should empty t...
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How much water should I use to start off?
One of the best features the Chiroflow® Waterbase® pillow offers is that it is completely customizable when it comes to firmness. Patients are able to add or subtract water, customizing it to their...