Chiroflow's 30-Day Satisfaction Guarantee is designed to ensure a seamless and efficient process for you, our chiropractic partners. If a patient isn't completely satisfied with their pillow within the first 30 days and can provide proof of purchase, you are obligated to issue a full refund to them.
When a patient returns a pillow, we have a straightforward procedure for you to receive a replacement pillow from us. To start this process, please contact us directly. Our customer service representatives will provide you with a form and guide you through the necessary steps.
As part of this procedure, we require you to send us the cutout of the cap area and the care tag from the returned pillow, along with the original bill of sale. Please remember, it's your responsibility to cover the shipping costs and arrange the delivery of these items back to us.
Upon receiving the required items and form, we will promptly replace the pillow. Importantly, Chiroflow will cover the shipping costs when sending replacements back to your office. This ensures a smooth return process and allows us to support you in maintaining a high level of patient satisfaction.
To start the return process, please contact us.