The process is similar to the 3-year warranty. If the patient is returning the pillow within 30 days, have them bring the pillow back and provide a full refund.
NEW: We have made our return process easy!
On all of our pillows (except for travel pillows, and pillow protectors), we honor a 30-Night satisfaction guarantee. If you have a patient who is not fully satisfied with their purchase, we will be happy to process you a refund for the product or provide you with a free replacement pillow.
To start the return process, please contact us.
Please do not return packages from the original place of shipment. Kindly contact us for your return request.